3: Optional administrator support (from £2,160 plus VAT)
Optional support for ongoing application management
If you don't have the time or the resource available to manage the application, then our team of experts can be on hand. You can hire our application administrators by the hour, meaning you can commission the level of application management that you need. We can assign an administrator to pick up tasks when you need that extra help, or we can fully manage that application following your ongoing strategy.
You will be assigned a dedicated UK-based administrator, ensuring continuity, quality and a true extension to your team. All activity is logged on timesheets and submitted on a weekly basis. That way you know exactly how much time is being spent on each task.
If you're not quite sure of the level that you require, take a look at the guidance table below or give us a call on +44 (0)1252 417385.
How much support do I need?
|Number of users / learners||Partly supported*
|Up to 250 users / learners||2 hrs per month||6 hrs per month|
|Up to 500 users / learners||2.5 hrs per month||7.5 hrs per month|
|Up to 750 users / learners||3 hrs per month||9 hrs per month|
|Up to 1,000 users / learners
||3.5 hrs per month||10.5 hrs per month|
|Up to 2,500 users / learners||4.5 hrs per month||13.5 hrs per month|
|Up to 5,000 users / learners||6 hrs per month||18 hrs per month|
|Up to 10,000 users / learners||8 hrs per month||24 hrs per month|
|Up to 20,000 users / learners||12 hrs per month||26 hrs per month|
|Up to 30,000 users / learners||16 hrs per month||48 hrs per month|
|Up to 40,000 users / learners||20 hrs per month||60 hrs per month|
|Up to 50,000 users / learners||24 hrs per month||72 hrs per month|
|Up to 60,000 users / learners||28 hrs per month||84 hrs per month|
|Up to 70,000 users / learners||32 hrs per month||96 hrs per month|
|Up to 80,000 users / learners||36 hrs per month||108 hrs per month|
|Up to 90,000 users / learners||40 hrs per month||120 hrs per month|
|Up to 100,000 users / learners||44 hrs per month||132 hrs per month|
*working with your in-house application administration support
Example tasks that could be carried out:
- Schedule / release of newly available content
- Add newly available content into the application
- Manage user / learner accounts
- 1st line user support
- Support other administrators
- Make minor updates to content
- Prepare webinar event and their summary listings
- Update glossary system
- Update FAQs system
Note: This service does not include the development of online content. Please see the web store for this specific service.